Reservation Policies

Payment Options

We are pleased to accept the following payment options for your reservation:

  • Mastercard
  • VISA

Arrival and Departure

Check-in time begins at 4 PM and can run as late as 6 PM. Island Getaway will notify you via our App if your home is ready before the normal check-in time. Should you arrive on Hilton Head Island before your home is ready, please visit our Things to See & Do page for fun ideas to pass the time.

Check-out time is 10 AM. Late checkouts are not permitted.

Rates

Rental rates and seasonal discounts vary for each property.

If you do not have a specific property in mind but you know the arrival and departure dates, click on our search by date feature to view which properties are available for that week.

If you are trying to book a property for less than one week, or if you have any additional questions, please call our office to speak with one of our knowledgeable agents at 843-781-6556.

Deposits

When you make your accommodation reservations, you will receive a confirmation and deposit request. A check for the deposit of the rental is required to guarantee your reservation. Checks should be mailed to: Island Getaway, 28 New Orleans Rd, Hilton Head Island, SC 29928. Please put your reservation number on your check.

Balances

Your balance is due 30 days prior to arrival and can be paid by personal check or your card on file will automatically be charged.

Cancellations

When cancellation occurs more than 120 days prior to your arrival date, 25% of the base rate (before taxes) will be forfeited. Cancellations made less than 120 days will result in loss of your deposit. Cancellation within 30 days of arrival results in loss of total payment and charges. Cancellation of long-term reservations (28 days or longer) after receipt of deposit results in loss of total payments and charges, unless the property is able to be rented at the prevailing rate.

Further Questions

For any additional questions, check out our frequently asked questions.